Western Mutual Insurance Homeowners Insurance Reviews

  • 3.35 / 5 based on 14 Reviews | Submit Your Review
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    Financial Ratings

    A.M. Best:A+

    Company Information

    2172 Dupont Drive
    Suite 220
    Irvine, CA 92612
    (949) 724-9402
    (949) 553-9838 (Fax)
    http://westernmutual.com


    Last Updated: 2019-09-30

    Company Reviews (14)

  • 2 of 2 people found the following review helpful.

    Terrible, September, 2019

    51 minutes ago

    Terrible company. After nearly 3 years of trying to settle with them, countless phone calls (many of which ignored and never returned), and rude customer service and substantial legal fees; I have finally recieved a settlement agreement that is hardly enough to cover costs I have been paying out of pocket myself. This company hired a contractor to remediate water damage and did not remove water from all known areas where water had been found and I subsequently had to pay another company to do the job and remove the mold. Mutual Insurance refused to take any responsibility and I had be subjected to harsh criticisms from their adjuster Nicholas Frederick who told me the reason I found mold under my previous laminate flooring was because my concrete was "dirty." Nick seemed as though he was coercing me into cleaning up the evidence of mold in my living area which was visible in multiple locations and fermenting under my kitchen cabinets. For over a year, my family and I had to breathe in mold spores circulating throughout my home until I could afford the 5000 plus relocation fees to stay out of my home until remediated. I had pictures of the mold, a professional mold report and even had the adjuster back to see for himself. Instead of an apology for putting my family at risk, I got nothing but caloused remarks and unkind words from Mr. Fredrick, who which I might add is not an employee of Western Mutual but a contractor who appears to have no concern of the clients he serves since he is an independent contractor who has no concern for the company's reputation. This company deserves a zero star! BTW, as many others have stated about Western Mutual Insurance; I too was dropped from their company after submitting my claim. They would not renew after my year of service with them was finished. Good Riddance!!!

    • Homeowners Insurance
    • Hemet, CA
    • Customer for 1 - 2 Years
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  • 12 of 14 people found the following review helpful.

    Steve Spagan was horrible to deal with, May, 2016

    My poor grandfather has been ripped off by this company twice now. Sad that they prey on the elderly. They are in several lawsuits and about to be in another.

    • Homeowners Insurance
    • Murrieta, CA
    • 36 Year Old Female
    • Customer for 5+ Years
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  • 6 of 7 people found the following review helpful.

    Horrible Company and Customer Service, August, 2016

    Company is horrible. Takes 20+ minutes just to speak to someone. Communication is awful. They screen calls and refuse to speak to you regarding claims. They send letters in mail because they are scared. I cancelled policy after 5 years. Never again!!!

    • Homeowners Insurance
    • Albuquerque, NM
    • Customer for 5+ Years
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  • 5 of 6 people found the following review helpful.

    unprofessional, August, 2016

    The supposably manager is very rude! They only cover what is convenient for them and will cancel your policy without notice!!

    • Homeowners Insurance
    • Fontana, CA
    • Customer for 1 - 2 Years
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  • 7 of 9 people found the following review helpful.

    Bad Communication, January, 2017

    The most unprofessional operators/agents I've ever had an experience with. In the middle of a conversation about cancellation of our home and earthquake insurance the agent on the phone tells me she needs a written authorization from my husband to speak to me about our home & earthquake policy 5515610 and she hang up on me. I did setup the policies 3 years, paid the policies and administered them so it sounds bizarre that they cannot talk to be but I understand the privacy policy rules. That's not the issue. When my husband (the policy holder) called back 2 minutes later from my phone number, an agent picked up, greeted him and after his introduction and statement of the policy number she (an agent) hang up. After third attempt to call and resolve the issue, we waited over 12 minutes (AGAIN) and the agent said that terminating our policy isn't a problem and that she is sending a form to sign via email. The form was an Authorization Letter to speak to a third party. The second operator DID NOT listen to my husband's request AT ALL. She only followed whatever notes were left on the account from previous call with the rude agent - may have been the same agent, they don't identify themselves. Who has time to spend an entire afternoon on the phone trying to resolve a simple matter? That is the most unprofessional behavior I've ever experienced and I will actively campaign against their insurance company among my entire network of colleagues, business contacts, neighbors, friends and family.

    • Homeowners Insurance
    • Ventura, CA
    • Female
    • Customer for 3 - 5 Years
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  • 3 of 9 people found the following review helpful.

    Looking for the right insurence, December, 2013

    Skyrocketing costs and unreal rate increases?

    Western mutal balence sheet is strong and exspected to get stronger. Ability to pay claims is very good. Dealing with agent was quick to the point and right on target..as of writing its rated A and just getting stronger with preffered customers.

    • Homeowners Insurance
    • Aurora, CO
    • Customer for Less than 6 Months
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  • 1 of 3 people found the following review helpful.

    November, 2015

    just give me a quote please

    • Homeowners Insurance
    • Hemet, CA
    • 67 Year Old Female
    • Customer for 5+ Years
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  • 1 of 4 people found the following review helpful.

    good company, May, 2016

    looko lower my costing t

    • Homeowners Insurance
    • Chino Hills, CA
    • 57 Year Old Female
    • Customer for 5+ Years
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  • 2 of 6 people found the following review helpful.

    January, 2013

    • Homeowners Insurance
    • Las Vegas, NV
    • 66 Year Old Female
    • Customer for 5+ Years
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  • 0 of 7 people found the following review helpful.

    October, 2012

    • Homeowners Insurance
    • Chula Vista, CA
    • 62 Year Old Female
    • Customer for 5+ Years
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  • 0 of 8 people found the following review helpful.

    September, 2012

    • Homeowners Insurance
    • Las Vegas, NV
    • 45 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 1 people found the following review helpful.

    December, 2016

    • Homeowners Insurance
    • Albuquerque, NM
    • 50 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 2 people found the following review helpful.

    June, 2016

    • Homeowners Insurance
    • Sacramento, CA
    • 36 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 2 people found the following review helpful.

    August, 2015

    • Homeowners Insurance
    • Las Cruces, NM
    • 61 Year Old Female
    • Customer for 2 - 3 Years
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