Mercury Homeowners Insurance Reviews
3.50 / 5 based on 19 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information555 West Imperial Highway
Brea, CA 92821
(323) 857-7116 (Fax)
Last Updated: 2019-02-05
Company Reviews (19)
cost is too high, May, 2013
I would love to stay with Mercury but my rate went up when I changed auto insurance. And I need to find a lower rate.
homeowners policy review, May, 2014
American Mercury Insurance Company has an excellent service department and they were very friendly and great on following through promptly with a claim.
Cheating company, January, 2017
I went through a third party agent who quoted me for mercury insurance and the premium was half what other insurers were asking. I told the agent to go ahead but before signing the contract decided to look at the reviews which were horrible. Mercury lived up to every horrible review because I told the agent I didn't want to sign the contract for mercury due to the reviews and to make a long story short, Mercury is trying to bill me for coverage I never signed up for. Unfortunately the third party agent could not help me resolve this problem and are telling me that an email saying lets go ahead with Mercury is a binding contract, which I'm sure is a lie, but at this point Mercury and the third party agent have wasted so much of my time with customer service calls that it has cost me more in time spent then the bill costs. The point of this rant is that Mercury will try to charge you for coverage you never signed up for and will submit your info to collections for a bill of $80. Sad that companies who do business like this exist. It's all about the money and not the client.
Mercury Insurance, March, 2014
My agent is the reason I am sticking with Mercury. He is excellent and helpful.
Not worth the savings., August, 2015
Can't get them to settle a claim over two years old. They keep asking for more information from dentist that are no longer in business. Bunch of crooks who take your payments and do nothing in return.
NO Billing Customer Service, March, 2017
WARNING: They do not care about customer service. You have to purchase insurance thru outside insurance agents - so you may not receive same day service, also be sure to call during business hours, and not at lunch! NO 24 hour service from them! Agent may or may not warn you of Mercury's $50 CANCELLATION FEE, but it's buried in the MERCURY contract - so if you want to change carriers MERCURY says TOO BAD, YOU LOOSE! So much for good faith effort to try to gain back a client in the future - I will NEVER be their client AGAIN!
Mercury was great for us., October, 2016
The price was good and for all these 14 years this company met our needs completely. We would gladly use them again.
I HAVE TO FIND A NEW INSURANCE COMPANY., July, 2012
mercury not selling in fla.
Mercury, April, 2014
Excellent company, just checking on competitive pricing.
Poor Insurance, February, 2017
Mercury Home Insurance has $50 cancellation fee. Fee is applicable, if cancelled any time during the policy term (One Year). So not stable for rented apartments with less than one year lease term