Amica Homeowners Insurance Reviews
3.88 / 5 based on 43 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Amica insurance has been in business for over 100 years, and is one of the few insurance companies which have consistently won awards based on customer satisfaction. The company is reportedly valued at more than 3.58 billion dollars, with over 385 million in current policies. The company stands alone in the industry for customer service, with more than 74% of their customers remaining loyal for 3 years or more.
Company InformationP.O. Box 6008
Providence, RI 02940
(401) 334-2270 (Fax)
Last Updated: 2020-04-07
Company Reviews (43)
Increased premium after just 1 year no claims, July, 2016
Increased premium after just 1 year with no claims.
Last year bill was $650 this year $875, wish I got a 30 percent raise a year
AMICA, March, 2014
AMICA has excellent customer service. It responds very quickly, especially after Hurricane Sandy. I also like the multiple discounts for home, auto and life coverages.
Billing Intentionally Ambiguous, September, 2018
Over the course of the past year I have been unable to get a concrete billing statement/explanation! They don't abide by their initial quote, keep raising the rate and refuse to give me a statement showing the status of my account! They are masters of the SCAM!
Great company - Great Service and speedy claims
They want to much money
Amica- Not what they used to be, August, 2012
When I researched a new insurance company for our home and auto, I came across Amica. They appeared to be one of the best when it came to claim handling. I never got to test that.
Unfortunately they seem to be the reverse of another insurance company parodied in a commercial.
"It only took fifteen minutes to sign up, but it is taking a lot longer for someone to call back".
With Amica, it has been- "It takes less then fifteen minutes for someone to get back to me, but it takes a lot longer to add a car or change coverage".
Since we had coverage with Amica, we have had consistent policy error issues and customer service problems in regards to changing and adding coverage. Every time we call, we got different info, followed the next week, "apparently we made an error, your coverage will now cost this--sorry".
We just switched all our polices to a new company, so I may be back with a better review.
Cancelled My Policy Because of Business Travel, May, 2016
I had an Amica homeowner's policy for a year. Toward the end of the year I was looking for a new auto insurer so I went with Amica. Shortly after signing up a new auto policy I was told that Amica would have to cancel my homeowner's policy because I told the agent that I was going to be travelling a lot over the course of the year for business, and they said that if I wasn't in my home for more than 11 months of the year they couldn't insure me. They immediately stopped returning my calls and began to treat me like I'd somehow attempted to deceive them. They refused to offer me any other policies, and overall kept misquoting me back to myself when I called in to ask why I was being refused a policy. Overall I felt really abused by Amica and it was a really terrible experience. I'll never have another policy with them again, and strongly recommend against them for customer service.
Cost increase, November, 2013
Amica is a great company but my homeowner's insurance has just increased way too much.
WHAT WAS I THINKING?, April, 2014
I have never seen such bad customer service. I'll only mention a couple of problems I had with this bunch but there were many more. They told me that they would call my mortgage company and take care of switching me over to them. Then I get a call from my mortgage company telling me that if I don't provide proof of insurance by the end of the day that they will provide it for me. When I called Amica, I was then told that they don't do that and that it was my job. Only after I went around and around with a manager did they agree to take care. All three of us were on the line and their exchange of information regarding this switch sounded like Greek to me so there is no way that I could have provided the necessary information. Then about a month later, I started getting calls from Amica telling me that I needed to raise my coverage limits. I refused and said to just cancel it but they would finally relent but tell me that they would have to raise the coverage limits when I renewed. I already knew at that point there wouldn't be any renewal and I was wishing I had the time to just go ahead and cancel and go with someone else. It was just too much of a hassle but I should have anyway because they kept calling and saying the same things. I told them today that if they call again about that, then I will cancel regardless of whether I have the time or not. I'm just documenting a few of the problems I had with them. I spent 2 years with them a few years back and then they suddenly doubled my premiums because they said my state's rates went up. Right! So I did not renew with them but went with Liberty Mutual. I had no problems with Liberty Mutual but I decided to go back to Amica this year and actually pay considerably more just because they were rated so high. Big mistake! Trust me. Beware of this bunch!
AMICA IS ALL DONE, October, 2015
terrible company now with even worse service. Messed up on their end then billed me for $10. then gave me a $5 a year!!!!! discount incredibly bad and worse replying back to emails
excellent company, May, 2013
The best company Inhave ever dealt with or insurance
ins, August, 2012
was happy with them until it came to getting another house then a lot of problems started to come in to play
Amica Insurance Company, August, 2012
Amica Insurance Company has been a reliable partner for insuring my home, car and an umbrella policy for over 25 years.
AMICA HOMEOWNERS, July, 2013
Great service and claim handling (1 claim). I have no complaints with the service or pricing. They were easy to deal with.
Amica, June, 2014
Great company. we insured cars, boats, personal watercraft along with home. Excellent service.
They paid quickly on lightening strike!, February, 2019
Our home was hit by lightening and we came home to 6 ft hole in roof, brick from fireplace 40 ft feet away from home. They had a team to home to tarp and clean up water in 45 minutes. Though they were initially suspicious because it was a 15 minute storm, they paid immediately when restoration was done. They also covered weird electrical things fried. Our TV under the strike wasn't friend but fax machine at opposite side of home was... We LOVED them!
Reliable insurer, October, 2016
Courteous agents, very responsive, blanket coverage, rapid response auto renewals. Policy holder for many years with over four household changes
home owners review, February, 2014
Very satisfied with Amica
soot claim, November, 2013
furnace failed creating puff back. needed painting and carpet amica paid the deductible on master condo plan. very satisfied with the claim
reduction in rates, May, 2014
I am interested in finding out if I can save any money on my current home/car policy. It seems that Mass. has several insurance companies to choose from so I wanted to see what I could save.
Superior Insurance Co. = AMICA, May, 2013
Maintains excellence in all areas including individual customer service. Personally recommends to all.
good, January, 2017
Good, October, 2014
A good company.